We, at Fabricolours supply each fabric after strict quality check from multiple hands ensuring exact measurements, defect-free designs or prints and unworn condition.
A. RETURNS or EXCHANGE
In exceptional cases, where you wish to return or exchange full or partial order either because order is not as per the specifications or product did not meet the desired expectations (not applicable in case of fabrics measuring below 2.5mtrs), you may place a request for return or exchange by sending us an email at firstname.lastname@example.org with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.
Note: Products below 2.5 meters or bought on Sale are not returnable or exchangeable unless defective.
1.When Product is Defective or Damaged
1.1. REFUND POLICY
1.1.1. In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 15000, or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
1.1.3. We shall arrange pickup from your delivery location. Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost, and share a scanned copy of the receipt via email/Whatsapp. Fabricolours shall refund shipping charges as per the IndiaPost receipt.
1.1.4. All refunds will be converted into gift cards of equivalent value which a customer can use to buy products on www.fabricolours.com within 3 months. In case a customer chooses otherwise, the refund can be transferred back into source (pre-paid) or bank account (Cash-On-Delivery).
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas or weave is damaged or torn
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric ordered below 2.5 meters of measurement doesn’t qualify for return.
1.4. Conditions of Returned Products
1.4.1. The tags on the product should be intact.
1.4.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.4.3. The item needs to be returned along with the original packaging.
1.4.4 Sale products will not be returnable or exchangeable except in case of defect.
2. When Customer Changed His/Her Mind, or Did Not Like The Product
2.1. Refund Policy
In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 2.5mtrs), Fabricolours shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 5-7 days from the date of receipt of returned order back at the shipping source.
2.2. Conditions of Returned Products
2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.
1. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
2. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number 8804411313.
3. You can cancel the order by calling us on the customer care number.
4. If you had selected Cash on Delivery at the time of placing order, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
If you still have any query about our Returns & Exchange policy kindly drop us an email at email@example.com. We will reply you within 1-2 working days.